Privacy Policy

1. Information We Collect

• •Contact information you provide when booking a demo or filling out a form (name, phone number, email address, business name).
• •Call data including recordings, transcripts, and metadata from calls handled by your AI receptionist.
• •Usage data such as how you interact with our website and service dashboard.
• •Payment information processed securely through our payment provider (we do not store card details).
• •Technical data including IP address, browser type, and device information.

2. How We Use Your Information

• •To set up, operate, and maintain your AI receptionist service.
• •To improve call handling, voice quality, and response accuracy.
• •To communicate with you about your account, updates, and service changes.
• •To send you relevant information about your service performance.
• •To comply with legal obligations.

3. Call Recordings and Transcripts

As part of our service, calls handled by your AI receptionist are recorded and transcribed. These recordings are used to train and improve your AI agent, monitor quality, and provide you with call summaries. You are responsible for informing your callers that calls may be recorded, as required by applicable law in your jurisdiction.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in delivering our service (such as telephony providers, cloud infrastructure, and AI processing services). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you with the service. Call recordings and transcripts are retained for 90 days by default. You may request deletion of your data at any time by contacting us.

6. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

• •Access the personal data we hold about you.
• •Request correction of inaccurate data.
• •Request deletion of your data.
• •Withdraw consent at any time where processing is based on consent.
• •Lodge a complaint with a data protection authority.

8. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@humanized.ca.